Classic Cleaners
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Classic Cleaners

Frequently Asked Questions

What is restoration?
Restoration is a highly-specialized cleaning process by which damaged fabric items such as clothing, draperies and bedding are restored to their pre-catastrophe condition.

How is Classic Cleaners different from my regular dry cleaner?
We specialize in cleaning and restoring the items a regular dry cleaner is not capable of cleaning. We restore items that have been damaged by fire, smoke and water. Whether it is a vintage wedding gown, a Persian rug, or a closet full of designer clothing, we have experts to handle everything in your home. At Classic Cleaners, our professional staff is confident in our ability to restore your items.

Why is my insurance company recommending Classic Cleaners?
Your insurance company is recommending Classic Cleaners because they have confidence in our ability to help you through this process. Our commitment to customer service and quality work has made Classic Cleaners an industry leader for nearly 20 years.

How long have you been doing fire and water restoration dry cleaning?
We started out as a regular retail dry cleaner in 1971. We then turned our focus toward helping people recover from the devastating effects of fire and water damage. As word of our amazing results spread, our restoration business grew. Today, we work with all the major insurance companies in our market and all we do is restoration work.

Does it really make sense to attempt cleaning my items?
Absolutely. We will restore your items to how they were before the catastrophe for only a fraction of the cost of replacement. In fact, most homeowners think their items look better after we return them than they did before.

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What kind of items are you able to clean?
We can expertly clean anything you would wash at home or have dry cleaned professionally—and a lot of other items you never knew could be cleaned. From your favorite suit to your child’s stroller—we have perfected processes to clean clothing, shoes, belts, purses, luggage, draperies, blinds, leathers, suedes, fur, saris, wedding gowns and so much more.

Will my clothes really smell fresh?
We have a proven method for removing the damaging effects of fire, smoke, water, mildew, debris and odor from your fabric items. Our system was developed over a twenty-year period of extensive research, testing and experience.

Will all my items be dry cleaned?
We have many ozoning, deodorizing and cleaning processes. Our experts will analyze each of your possessions to choose the best cleaning method. Although some items will be dry cleaned, the overwhelming majority will be gently cleaned using water. We are passionate about doing what is best for your clothing and for the environment—and we promise to give every item the attention it deserves.

Will I be able to get some items back right away?
We pride ourselves on making this difficult time as easy on you and your family as possible. We will work with you to help identify the critical ‘rush items’ that you will need so you can continue with your normal routine. These items will be processed immediately and returned to your temporary residence in 12-48 hours.

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Do you provide storage for my non-rush items?
Yes. The items you do not need rushed back to you will be stored in one of our secure, climate controlled facilities. We will store your items until you are ready to move back into your home.

Will I have access to my items throughout the claims process?
Yes, you can access your items once they have been processed. Contact us to schedule an appointment.

What if something does not come clean?
We offer a risk-free guarantee. If an item does not restore to its pre-loss condition, there is absolutely no charge for it.

Can window treatments be cleaned?
Yes. We understand the intricacies of fine window treatments and are confident in our ability to clean and re-hang them. Your window treatments are in expert hands with Classic Cleaners.

Is Classic Cleaners a dry cleaning franchise?
No. Classic Cleaners is a highly specialized, family-owned and operated business with nearly 20 years experience in the restoration industry. We believe our structure allows us to always act in the best interest of our homeowners.

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